CUSTOMER SERVICE

CONTACT INFORMATION:


hello@fifthandwelshire.com
 

RETURN + EXCHANGE POLICY:

  
Due to the high quality and sometimes delicate nature of our pieces, our return policy is store credit or exchange only within 10 days of receipt. If you would like an exchange or store credit, you must contact us within 10 days, or we cannot accept your return. Items must be unworn and in the condition in which they were received. 
To initiate a return or exchange, please email hello@fifthandwelshire.com with your name and order number, we will then provide return instructions.
RETURN SHIPPING: 
The customer is responsible for covering the cost of return shipping.

GIFTS:


If you are purchasing an item as a gift, please indicate this in the notes section at check out. 
 

FAQ:

Can you help me find the right size to order?
We produce in US sizes 2-14. Our size chart will assist with finding the correct size.  Still need help? Shoot us an email at hello@fifthandwelshire.com and we will be glad to assist.
How do I care for my new pieces?
All of our garments are Dry Clean Only.  In an effort to maintain the quality and preserve the life of the garment, we highly recommend finding a dry cleaner that specializes in high end fabrics.
How should I store my garments?
We recommend that you store your garments at room temperature, and away from direct sunlight.
What would you recommend for stain removal?
In an effort to maintain the quality and preserve the life of the garment, we highly recommend finding a dry cleaner that specializes in high end fabrics to assist with stain removal. However, it is imperative that you address the stain immediately by soaking the stained area in cool water until you are able to take the garment to the cleaners. Do not wash. 
Do you offer alterations?
We do not offer alterations at this time.  We recommend that you take the garment to a tailor that specializes in high end garments.
How can I be featured on the blog?
 We would love to share your story!  Send us an email at hello@fifthandwelshire.com